RETURNED GOODS POLICY FOR U.S. AND TERRITORIES

This policy applies to Otsuka America Pharmaceutical, Inc. (OAPI) products purchased directly from OAPI. Only product purchased either directly from OAPI or from an OAPI-authorized distributor will be eligible for return. All products returned, whether eligible for credit or not, become the property of OAPI.

Procedure for Returning Expired Goods

  • Expired goods can be sent directly to GENCO Pharmaceutical Services, Inc., at the address listed below.
  • Upon physical receipt of the product being returned, provided that the return complies with the terms of this policy, OAPI will issue a credit as described herein within 60 days of receipt.

Procedure for Returning Damaged Items, Shortages, or other Manufacturer Shipping Errors

Basis for Credit Reimbursement

  • Credit will be issued on expired products not more than one (1) year after expiration and on products dated six (6) months or less prior to the expiration date.
  • Credit for returned product:
  • For opened packages of expired product otherwise eligible for reimbursement, the reimbursement value will be based upon exact count and not to exceed the original quantity on the label. Products that are packaged as vials must be returned in original, sealed, unopened containers; vials will not receive partial credit.
  • Any credit issued by OAPI pursuant to this policy will be issued to authorized distributors of record (ADR), such as wholesalers, distributors, and other direct accounts. Indirect customers, such as retail and hospital pharmacies, will be issued credit memos through their ADR for eligible returned products. Indirect customers must also list their ADR information on the RGA.

Non-Reimbursable Items 

  • Product not purchased either directly from OAPI or from an authorized distributor of record of OAPI will not be accepted for credit.
  • Product obtained illegally or via diverted means or acquired for the purpose of returning to OAPI for credit.
  • Repackaged product,  non-legible lot/expiration-dated product, or altered original product containers (e.g., bearing a pharmacy label).
  • Product acquired or purchased outside the United States and its territories will not be accepted for credit.
  • Product sold on a “non-returnable” basis; e.g., DACOGEN.3
  • Items purchased expressly as non-returnable.
  • Items dated more than six (6) months prior to the expiration date.
  • Items in other than the original retail trade packages when received. This includes, but is not limited to, items in packages marked “professional sample,” “professional package,” “clinical trial package,” or similar special labels.
  • Overages (containers overpacked for return).
  • Opened packages, including sellable partials of IV BUSULFEX,4 unless required by law.
  • Items damaged by negligence, fire, water, smoke, or any other insurable event due to conditions beyond the reasonable control of OAPI; or sacrifice or bankruptcy sales.
  • Items for which OAPI cannot verify original proof of purchase.

Other Terms of Policy

  • OAPI reserves the right to exclude products from this policy. In the event that a product is excluded from this policy, a specific returned goods policy will be communicated for that product.
  • Buyer is to prepay all transportation and insurance charges. OAPI is not obligated to pay all or any charges incurred by the buyer in processing or returning goods.
  • OAPI reserves the right to refuse returns shipped collect.
  • OAPI is not responsible for lost returns or returns damaged in shipment.
  • All products are returned with the understanding that they are subject to final review and evaluation by OAPI and will be processed in accordance with the most recent returned goods policy at the time the return is received.
  • OAPI reserves the right to modify the Returned Goods Policy without notice at any time. The current Returned Goods Policy will be made available here
All returns for ABILIFY, ABILIFY MAINTENA, DACOGEN, IV BUSULFEX, PLETAL, REXULTI, and SAMSCA are to be made to:   

GENCO Pharmaceutical Services, Inc. 
6101 North 64th Street
Milwaukee, WI 53218
1 Please see FULL PRESCRIBING INFORMATION, including BOXED WARNING, for ABILIFY® (aripiprazole).
2 Please see FULL PRESCRIBING INFORMATION, including BOXED WARNING, for ABILIFY MAINTENA® (aripiprazole).
3 Please see FULL PRESCRIBING INFORMATION, including BOXED WARNING, for DACOGEN® (decitabine).
4 Please see FULL PRESCRIBING INFORMATION, including BOXED WARNING, for IV BUSULFEX® (busulfan).
5 Please see FULL PRESCRIBING INFORMATION, including BOXED WARNING, for PLETAL® (cilostazol).
6 Please see FULL PRESCRIBING INFORMATION, including BOXED WARNING, for REXULTI® (brexpiprazole).
7 lease see FULL PRESCRIBING INFORMATION, including BOXED WARNING, for SAMSCA® (tolvaptan).